Internet Connectivity Questions
INTL’ACCESS/Calling card/International calling/Long distance
Do I need to have my phone service provider enable international calling on my phone to use FGL Telecom?
The difference is how you are charged for your calls. When you use the Amazing international calling rate, the cost of your calls depends on the per-minute or per-second rate to the country or location you are calling and the length of your call.
The longer the call, the more you are charged. You are charged for every call you make, and the charges are deducted from your calling balance.Single Add-on plan provides unlimited calling to one or more selected country or location. For one low price, you can call the plan locations and talk as long as you like while the plan is active. There are no additional charges when calling your selected location.
Yes. You can cancel your plan simply by contacting customer service and giving 30 days’ notice. Please note that there are no refunds of the plan fee once you purchase or renew.
If you pay for plan on January 1 – you are covered up to January 31, if you call to cancel your plan on/from January 2-31 there are no refunds. Your plan will be cancelled for February.
Your Single Add-on Plan can only be used from the phone number you registered when you purchased the plan or when you set up your account.
Additional phone numbers you might have registered to share your Amazing international calling rate will not be able to use your Single Add-on Plan.
Can I use the Amazing international calling rate (World Unlimited) in addition to having Single Add-on Plan?
Yes. You can have both services. If you need to call countries not in your Single Add-on, you can add funds to your account for Amazing international calling rate.
For calls out of your Single Add-on Plan, cost will be deducted from your calling balance.
FGL Telecom reserves the right to restrict any user and/or phone number from using service if it is determined that the service is being abused or for any reason determined by FGL Telecom.
The following are reasons for restriction and are classified as abuse;
- Business use (unless you are on FGLVOICE- Business long distance package)
- Crank calling or prank calling is not permitted
- Modem use
- Autodialing equipment/predictive dialers
You can update your address in your portal – online account manager.
You must update your address if you move (your device), it is important to always have your 911 address and contact information updated and current, as it will be used for reference when addressing 911 needs. If you do not update your address, your 911 calls may be sent to your old address.
You can only have one address on file per phone line. For assistance, please contact customer care.
- Internet connection use your own or sign-up with FGL INTERNET
- Canadian billing and shipping address
- Touch phone – cordless or corded
- Credit card
- Email address
FGL Telecom can be contacted via Telephone, email and mail
Customer Care – Customercare@fgltelecom.ca Phone: 1-844-RING FGL (1-844-746-4345)
Sales – email@example.com Phone: 1-844-4FGLTEL (1-844-434-5835)
Technical – firstname.lastname@example.org Phone: 1-844-5FGLTEL (1-844-534-5835)
Accounting – email@example.com Phone: 1-844-6FGLTEL (1-844-634-5835)
Wholesale – firstname.lastname@example.org Phone: 1-844-7FGLTEL (1-844-734-5835)
Corporate address – 5700-100 King Street W, Toronto, ON, M5X 1C7, Canada
*Use of Canadian number outside Canada – please see terms and condition for restrictions
**Local number in various countries – please see terms and condition for restrictions